Feedback Translation agencyFEEDBACK
1401 E. Cary Street
Suite 400
Richmond, VA 23219
+1 804 918 4720 (Etats-Unis)
+33 (0) 1 64 86 10 37 (France)


Feedback specializes in developing contextual VOC research through digital channels for large, global brands. They help marketing professionals deeply understand their customers in ways that tools and automated technologies simply cannot. Using their unique HumanFilter system to conduct ethnographic research into very specific audiences, they employ data scientists (from fields such as psychology, sociology, and anthropology) to observe behaviors, identify preferences and channels and analyze findings. Then, they provide clients with action plans based on the research, which often leads to higher levels of customer engagement and greater sales.

Feedback’s specialties include:

  • HumanFilter Analysis
  • Qualitative Audience Research
  • Discreet Digital Ethnography
  • Hyper-Targeted Audience Analysis
  • Human Geography Specialists
  • Operating in Over 50 Countries